Frequently Asked Questions

Below you will find some of the most common questions we receive from our customers; however, if you should have any other questions, please contact us.  Thanks!


 

How do repair a broken piece?

While we stand by the durability of our product, if these ornaments are dropped on hard surfaces or intentionally bent, accidents can happen from time to time.  I recommend you use SuperGlue GEL to repair the break.  Put a small amount on and secure together, holding for at least 15 seconds.  It should be fine.  If there is an uneven seal at the glued break, you can try taking a piece of superfine grade sandpaper and gently rubbing the seam until the break is unnoticeable.

 

What kind of clay do you use? Will it deteriorate like my old bread dough ornaments?

We use a durable polymer clay to craft our ornaments.  This clay will not deteriorate like bread dough, as they have been baked to ensure durability.

 

My dog ate the ornament!

The clay advertises that it is safe and non-toxic for children or pets.  To be on the safe side, we recommend you call your physician or veternarian.

 

Can I change a name after it's personalized?

Admittedly, this can be tricky to do.  What we recommend you try are the following steps.

  1. Take a very sharp, thin knife and gently scrape with light pressure across the
     personalized name.
  2. If there are grooves from the knife blad scraping the clay, try using a superfine piece of sandpaper to smooth out the grooves. 
  3. If there are scratch marks embedding in the clay, take a damp cloth and gently rub the surface of the clay.  Sometimes the moisture will smooth and return the color back to it's original consistency.
  4. Use a permanent pen to rewrite the desired name.

 

What kind of pens do you use?

We use Pilot ultra fine point permanent pens.  If you are unable to locate those, you may try a Sharpie ultra fine or fine point permanent marker.

 

 

How do I store them?


Store our clay ornaments the same way you would any of your other holiday decorations.  There should be no problem with heat or moisture with these ornaments.  Just be sure that heavy items are not placed on top of them! 

 

Do you take special requests?

Unfortunately the holiday season is extremely busy for me and it is very difficult for me to keep up with special orders.  However, I am open to attempting any special requests at other times of the year.  The earlier you contact me, the better!

 

 

How long will it take to get my order?

 

Orders will usually ship within 10-14 days of the order.  

 

When is the last day to order to get Christmas Delivery?

Again, because the holiday season is extremely busy for J's Clays, please place your orders by December 5th.  In case of an "emergency" after that date, please contact us and we'll be able to let you know if we will be able to fill your order.  We always try to accomodate if we have the inventory and the time.  Thanks!

 

Do you wholesale?

Retailers are welcome to contact us.

News

The 2019 season is finally here!

 

We're currently working on an exciting new products for the 2018 season.  Take a look at the *New for 2019* page for all of our latest designs! 

Visit our Etsy Store Online!

 

In order to purchase an ornament from J's Clays, feel free to either continue to contact us by email at:

jskidmore@twc.com

 

or visit our Etsy Store!

https://www.etsy.com/shop/JsClays

Print Print | Sitemap
© J's Clays, 1994-2019